You can have a great website and world-class customer service. However, people are still going to rely on the telephone as the best way to communicate with you. If you don’t have a professional phone setup, it can hurt your business. When it comes to business phone systems Miami businesses know that it’s worth the investment.
Auto-Answer Phone Calls
It’s a good idea to have a phone system that will auto answer all of the calls. You can think of this as an electronic receptionist. As soon as a call comes into your business, the phone system will answer. From there, based on the prompt that the caller chooses, the call will be forwarded to the necessary department. It ensures that all calls are answered in a timely fashion so that they aren’t going to a generic voicemail.
You may want to record all of the calls that come in. These can be used as a way to learn more about how your sales team is interacting with customers. Then again, you can use the information collected on the calls as a way to protect yourself if a customer says one thing on the phone and another thing in person.
Forward Calls Anywhere
You don’t want to leave customers or clients waiting for you to return their call. If you aren’t going to be in the office for a while, whether it’s for the day or for an entire week, you can have your calls forwarded to your cell phone. This allows you to take office calls from anywhere.
You need to do whatever you can in order to give your business a professional image. Advanced telephone systems are available to assist you in a number of different ways. You simply have to make the investment and explore the various features that are available with hosted VoIP products.